Moon Chocolate bars are a premium, small batch confection crafted for flavor and freshness. Below is a concise, informative guide to where we ship Moon Chocolates in Europe including Spain, Germany, Austria, the Czech Republic, the UK, and Scotland, plus practical shipping details to help customers find our products.
SHIPPING DESTINATIONS : OVERVIEW
- Spain – Nationwide service, including mainland and major islands (Balearic, Canary Islands with potential extra fee).
- Germany – Fast, tracked delivery to all states and major cities.
- Austria – Reliable delivery across the country, including rural areas.
- Czech Republic – Standard and express options to Prague and regional cities.
- United Kingdom (UK) – Full coverage including England, Wales, Northern Ireland.
- Scotland – Full UK service; allow slightly longer transit times for remote Highlands and islands.
SHIPPING TIMES AND OPTIONS
- Standard shipping: 3 – 7 business days (varies by country).
- Express shipping: 1 – 3 business days (where available).
- Tracking: All orders include tracking numbers so customers can monitor delivery.
- Signature on delivery: Available on request for added security.
COUNTRY – SPECIFIC NOTES
- Spain: Mainland deliveries typically arrive within 3 – 5 business days. Deliveries to the Balearic and Canary Islands may take 5 – 10 days and incur additional shipping charges and possible customs handling for Canary shipments.
- Germany: Most mainland locations receive parcels within 2-4 business days. Large urban centers (Berlin, Munich, Hamburg) often see next-day or two-day delivery with express service.
- Austria: Nationwide delivery within 2-4 business days. Austrian postal and courier partners are used for dependable service even to smaller towns.
- Czech Republic: Prague and major regional hubs typically receive orders in 2-4 business days; smaller municipalities may take 4-6 days.
- UK & Scotland: Standard UK deliveries usually take 2-5 business days. For Scottish Highlands and islands, add 1-3 extra days; express options reduce transit time where available.
PACKAGING AND FRESHNESS OF THE MOON CHOCOLATE BAR
- Temperature conscious packaging: We use insulated packaging and, when necessary during warm months, cold packs to ensure chocolate bars arrive in prime condition.
- Secure packing: Each Moon Chocolate bar is individually wrapped and boxed to prevent breakage.
- Shelf life and storage: Best consumed within recommended shelf date printed on the packaging; store in a cool, dry place away from direct sunlight.
CUSTOMS DUTIES AND RESTRICTIONS
- EU countries (Spain, Germany, Austria, Czech Republic): No customs duties for cross border shipments within the EU, but local VAT applies at checkout.
- UK & Scotland: Post Brexit rules may require customs processing; customers may be charged import VAT or duties depending on order value. We advise customers to check local regulations or be prepared to pay extra charges for packages if processed.(usually applies to large orders where the weight is over a certain weight)
- Food safety: All shipments comply with EU/UK food safety standards. Some ingredients may be restricted in specific jurisdictions check product labeling if you have dietary restrictions.
PAYMENT, RETURNS AND CUSTOMER SUPPORT
– Payment: Common digital payment methods accepted; currency displayed per region at checkout.
– Returns: If a product arrives damaged, contact customer support within 48 hours with photos for prompt resolution (refund/replacement options available).
– Support: Multilingual customer service available during business hours for shipping queries and tracking assistance.
Useful for product pages and descriptions
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FINAL NOTES
We aim for reliable, temperature aware shipping and clear customs guidance so customers across Spain, Germany, Austria, the Czech Republic, the UK, and Scotland receive Moon Chocolate bars in perfect condition. For exact shipping costs, delivery estimates, or country-specific promotions, check the checkout page or contact our customer support.